Protecht Protection covers your order against loss, non-delivery, and damage during shipping. Coverage is activated at checkout and applies to the specific order placed.
This Protecht Protection contract (the "Agreement") is entered into between you (the "Customer") and Protecht ("Protecht," "we," "us," or "our") at the time you elect to add Protecht Protection to a qualifying order placed through a participating vendor on the Protecht platform.
1. What Protecht covers
Protecht Protection covers the following qualifying shipping events for orders placed through participating vendors on the Protecht platform:
- Package lost in transit — the carrier confirms the package is lost, or tracking shows no movement for more than 10 consecutive days after the last scan.
- Package not delivered — tracking shows no delivery confirmation within 30 days of the order date.
- Package damaged in transit — the order arrives visibly damaged due to mishandling during shipping.
2. How to file a claim
To file a claim, visit the Protecht claim form and provide:
- Your Protection ID from your confirmation email
- Your carrier name and tracking number
- A description of the issue
- For damaged orders, a photo of the damage
Claims must be filed within thirty (30) days of non-receipt or, for damaged orders, within thirty (30) days of delivery. Claims submitted after the 30-day window will not be eligible for coverage.
3. Claim review process
Protecht will review all claims within 24 hours of submission. We may request additional information or documentation to complete our review. Once approved, Protecht will process your coverage in the form of a replacement order authorization at no additional charge to you.
4. What is not covered
- Delays that do not result in non-delivery.
- Items returned by the customer voluntarily.
- Orders with incorrect addresses provided by the customer.
5. Coverage terms
Coverage is activated at the time of purchase and applies to the specific order placed through the Protecht checkout. Coverage is non-transferable and applies to a single order only. Coverage is a service contract and not an insurance product.
6. Contact
For questions about your coverage or to check your claim status, contact [email protected]. You can also look up your protection at any time with your Protection ID.
7. Governing law
This Agreement is governed by the laws of the state in which Protecht is organized, without regard to its conflict of law principles. Any dispute arising under or related to this Agreement shall be resolved through binding arbitration conducted remotely by video conference unless the parties agree otherwise.
8. All sales final
The protection fee is non-refundable upon issuance. The exclusive remedy for any qualifying shipping event is a replacement order authorization as described in Section 3.
Protecht Protection is a service contract issued by Protecht. Coverage applies to loss, non-delivery, and damage in transit. Not an insurance product. All sales final upon issuance.